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Can my organization or employer find out how or where I use my card?

Do I have to register to access my benefits?

How do I look up discounts?

How can I access my benefits from my collective bargaining agreement?

Can I register without using an email address?

How do I retrieve my BENEFIT.CENTER password?

Is this the Affordable Care Act (ACA)?

No, this is a wellness program, and programs like ours predate the ACA.

How do I know my data is protected and confidential?

As a leading technology company serving the healthcare industry, HCIactive is dedicated to protecting the personal health information (PHI) and identification of the members we serve through our secure, cloud-based platform - Healthspace™.

Can my spouse/ family member do this for me?

Due to Federal HIPAA privacy laws, we can only speak to you about your account. Your spouse and loved ones cannot handle this on your behalf. Due to the online and phone support, verifying another individual under any "verbal or written authorization of a

Can I always talk to the same Health Coach?

You can be paired with a health coach who will remain with you throughout your entire health coaching process, or you may choose to work with a different coach each time.

How do I obtain a lab screening voucher to complete by bloodwork?

Depending on the program your company has in place, you will most likely be able to find any voucher or order form needed to complete your lab screening in the member portal. Once logged in, visit the "Message & Activities" page. Scroll through the page u

How soon will my Comprehensive Report be posted to my portal after I do my HRA and screening?

Once your HRA is completed and labs have posted to your portal, your comprehensive report will be generated within 48 hours.

Can you assist with connecting my Fitbit?

Yes. Please contact a Wellness Navigator to Link your Fitbit account with the member portal.

Can and how do I configure a new Trivia Challenge workflow in P2PAdmin?

Flexibility for users to adapt software to small c

Ability to adapt/share country specific modificati

Data analysis capabilities for fraud (understand p

What kind of data and applications can be integrated with the platform?

Our integration, analytics, and workflow engines are extremely powerful for supporting claims operations.

Can "Reason for Appointment" drop down options be configured, or does this require custom development?

Yes.

Can I create new trivia challenges in the AchievePath Builder